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Shipping & Returns

Shipping & Delivery

Shipping rates are calculated after you place items in your shopping cart. Your order will arrive based on the shipping processing timeframe quoted on the site 1-2 business days+ delivery timeframe for each item. The delivery timeframe for each item will also vary based on the shipping option chosen during the checkout process. All shipping and delivery timeframes are quoted below in business days. UPS does not deliver on weekends or holidays. Federal Express may deliver on Saturday.

•  3rd Day Air should arrive within 3 business days plus the shipping timeframe quoted on the site.
•  2nd Day Air should arrive within 2 business days plus the shipping timeframe quoted on the site.
•  Next Day Air should arrive on the next business day plus the shipping timeframe quoted on the site.

If your order is placed after 2pm PST, the processing timeframe will start the next business day. Orders are not processed after 2pm PST on Fridays through Sunday. At this time, many items in our store require shipping our carrier that cannot support delivery outside the United States. We suggest that our members who live outside the 50 states send their orders to a family member with an address in the 50 states or call 1-800-Lindora for other options.

Ground Shipping may include delivery via UPS, Federal Express, or Priority Mail or US Postal Service. Orders placed via these shipping options are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the shipping timeframes quoted on the site. Please be aware that due to seasonal temperatures, some products may experience melting or ingredient separation in transit. While Lindora does it best to ensure the integrity of our products, we cannot control the temperature of delivery trucks or drop off locations. Thank you for your understanding.

Shipment Delays

•  While we make every attempt to fill all orders placed, an order may be delayed or backordered.

•  If a delay or backorder occurs you will receive notification via email.

•  If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped.

•  If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.

•  If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order.

• Please allow up to two billing cycles for the refund credit to appear on your credit card statement.


Return Policy

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

Non-ingestible food/supplement items may be returned within 30 days of the ship date for a refund. Note: Ingestible food and supplement items are not returnable or refundable. Online programs are not returnable or refundable and must be activated within one year of purchase date. If you would like to replace items you have returned, please place a new order. While some items are returnable, they are subject to the following guidelines:

Defective, Damaged or Mis-shipped Items

You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or mis-shipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

Perishability

Please be aware that due to seasonal temperatures, some products may experience melting or ingredient separation in transit. While Lindora does its best to ensure the integrity of our products, we cannot control the temperature of delivery trucks or drop off locations. Thank you for your understanding.

Proper Conditions for Return and Credit

Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. If you are returning a product listed below, please check to make sure your return meets the conditions described.

  • CDs, and DVDs - Must be unopened.
  • Books - Must be in their original condition.
  • Perishables including all ingestible food items and personal care items - May not be returned, unless defective or mis shipped.
  • Online Programs are not returnable or refundable.

No personalized items may be returned.

To request a Return Authorization Number (RA#) for an item, please call 1-800-LINDORA.

Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.

For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-traceable method.

Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued.

Sales Tax

Appropriate sales tax is calculated during the order check out process and is based on existing local, state and federal laws. Please note the State of California assesses a sales tax on protein powder products. Any taxes imposed will be specified in your cart prior to submitting your order.