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Shipping Policy & Route+

Shipping Time Frame

Shipping rates are calculated after you place items in your shopping cart and the order has been processed. Your order will arrive based on the shipping processing timeframe quoted on the site, 1-2 business days + delivery timeframe for each item. The delivery timeframe for each item will also vary based on the shipping option chosen during the checkout process. All shipping and delivery timeframes are quoted below in business days. UPS does not deliver on weekends or holidays. Federal Express may deliver on Saturday depending on region.

• Ground should arrive within 3 to 5 business days plus the shipping time-frame quoted on the site.
• 2nd Day Air should arrive within 2 business days plus the shipping time-frame quoted on the site.
• Next Day Air should arrive on the next business day plus the shipping time-frame quoted on the site.

If your order is placed after 12 pm PST, the processing time-frame will start the next business day. Orders are not processed after 12 pm PST on Fridays through Sunday. At this time, many items in our store require shipping that our carrier cannot support delivery outside the United States. We suggest that our members who live outside the 50 states send their orders to a family member with an address in the 50 states or call 1-800-Lindora for other options.

Ground Shipping may include delivery via UPS, Federal Express, or Priority Mail or US Postal Service. Lindora reserves the right to change shipping method to accommodate larger orders. Orders placed via these shipping options are not guaranteed to be delivered within a certain time frame and may take up to 2 weeks to arrive plus the shipping time frames quoted on the site. Please be aware that due to seasonal temperatures, some products may experience melting or ingredient separation in transit. While Lindora does it best to ensure the integrity of our products, we cannot control the temperature of delivery trucks or drop off locations. Thank you for your understanding.

Shipment Delays and Back Orders

• While we make every attempt to fill all orders placed, an order may be delayed or back-ordered.

• If a delay or back-order occurs, you will receive notification via email when we are aware of the situation..

• If you do not wish to wait due to the delay or back-order, you may request a cancellation for your order, provided that the item(s) has not shipped.

• If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.

• If we cannot deliver your item(s) within 30 days of the order date, delay notice or back-order notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any un-shipped portion of your order.

• Please allow up to two billing cycles for the refund credit to appear on your credit card statement.

Partnership with Route

Lindora is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

LINDORA FAQS

Route+ Shipping Insurance

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Lindora and we will be happy to work with you to remedy the situation.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What are Route’s terms and conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

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