Return Policy

We want you to be completely satisfied with your purchase. Please call 1-800-LINDORA or email storesupport@lindora.com to coordinate any return requests. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

  • Perishable products, including all ingestible food items and personal care items, may not be returned, unless defective or mis-shipped.
  • Non-perishable items may be returned in new condition with its original packing and accessories intact or it may be subject to a restocking fee (10% of product price).

Defective, Damaged or Mis-shipped Items

You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or mis-shipped items; or a replacement of the original order.

For all other non-perishable items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

Perishability

Please be aware that due to seasonal temperatures, some products may experience melting or ingredient separation in transit. While Lindora does it best to ensure the integrity of our products, we cannot control the temperature of delivery trucks or drop off locations. 

Proper Conditions for Return and Credit

Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.

For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-traceable method.

Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued. 

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